FAQS
FAQ
Q : Why RussulBoutique？
A : We are the best online store when it comes to Classic Men's outfits and have been helping fashion-conscious men look fabulous since 2014. Our target audience is the fashion conscious 18years and above. We aim to be exciting and innovative, offering our customers the fashion they wish for. Most importantly we guarantee your safety so you can purchase fashionable clothes without having to worry about your online security.
At Russul boutique if you can imagine an outfit, we bring it to live.
Q：Are there any additional fees?
A: No additional charge, other than the shipping/ delivery fee attracted to your items.
Q : Is your website safe?
A：We use one the of best e-commerce service in the industry, and guarantee 100% security.
Q : How do you require payments?
A : Because of the high demand and turnover of our products, Payment on delivery is accepted within Lagos but Payment before dispatch is required for delivery outside Lagos.
Q : How can I place an order?
A： At our store, ordering is easy and simple Just follow some easy steps and you will get what you want, you can visit our ordering guide page.
Q : How can I make the payment?
A：There are different ways you can choose to pay at our website. You can choose credit card and others, or a bank payment through any of our accounts
Q : Do you have a shop?
A： We operate as an online store with a pick up office at 145 Apapa road, Costain busstop, Lagos Mainland.
Q : How can I choose my size?
A： For every item other than accessories we do offer a size chart or specific size description under the page, please measure carefully before making your purchase.
Q : Where can I find your newest items?
A : You can find our latest fashion pieces, from shirts and suits, to shoes and accessories here, or you can sign up for our news letter email
Q : How can I know my order status?
A : We would send you a mail once shipped or you can call us to find out more. We will update any news in time.
Q : Can I exchange my item, size or shipping address?
A： Yes you can but you have to inform us before your item is shipped, once shipped any other return or reshipping fee would be paid by the customer.
Q : How fast can I get my order?
A: Courier take 1-2 days within Lagos and 3 to 4 working/ business days outside Lagos.
Q : Can I return my item?
A： If you are not satisfied with your purchase and want to return them back please contact our customer service first. But you need to pay for the return shipping fee.
Q : Is your clothing nice?
A： Yes they are fashionable you can check out a few of our customer review.
Q : How can I contact you?
A： The best way to contact us is via our mobile number 08077678915 or our gmail account which is russulboutique@gmail.com
Q : Why is my order divided into two orders or more?
A : We send out the items as soon as they are ready, but if one or more of your selected items are unavailable we would contact you for a go ahead before we send out the available ones
Q : Why can't I redeem the discount on the coupon?
A : The coupon discount is based on the original price of each item. If the item is on sale and has a larger discount than the coupon discount, then it will use the sale discount instead of the coupon discount.
Attention: One coupon per order.